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Prisoners' Families Helpline

Family Support
General Support

About This Organisation

The National Prisoners' Families Helpline offers free, confidential support and advice for families in England and Wales who have a loved one in contact with the criminal justice system. They provide information and help on various stages of the criminal justice process, from arrest and court proceedings to prison sentences and release, including dealing with issues once someone is in prison, and support for families.

Services Offered

Support for families of prisoners Information on arrest procedures Guidance on going to court Information on community sentences Support during prison sentences Advice on release from prison Bereavement support Help with prison visits Guidance on staying in touch with prisoners Support for self-harm/suicide worries in prison Information on healthcare in prison Advice on prisoner debt and money Information on making complaints Video calls with prisoners Unwanted prisoner contact service

Who They Help

  • Prisoners
  • Ex-offenders
  • Families of prisoners

Areas Covered

  • Nationwide

Contact Information

Visit Website 0808 808 2003

Last updated: 13/07/2026

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