COMP1A
Prisoners' Appeal Complaint Form - if a prisoner is not happy with the response to their initial complaint on Form COMP1, they can appeal using this form to someone at management level. This must be made within a week of receiving the first response. The prisoner should state why they are not happy with the first response. A response from management level should be received within seven working days. If it is going to take longer an interim reply should be provided explaining the reason for the delay.
Related Terms
COMP1
Prisoners' Formal Complaint Form - the first stage in making a formal complaint. It is used for general complaints and not ones which may be confidential. The complaint is submitted using form COMP1 which is white. You should receive a response, normally from a wing officer within about three working days. The response will be made on the same form as you made your complaint.
COMP2
Form for Confidential Access Complaint - if a prisoner wishes to make a complaint and feels it should not be read by wing staff they can post it in a sealed envelope using this form. Envelopes and forms should be freely available. There are strict rules for what complaints can be sent by Confidential Access. If the prison thinks the complaint does not comply they will return it unanswered. Responses from Confidential Access Complaints should be handed to the prisoner in a sealed envelope.