HMP Berwyn

The booking line is open Monday to Friday, 11am to midday and 1:30pm to 2:30pm. Find out about call charges

Prisoners must add any visitor to their visitor list before you can book a visit. This can take up to 2 weeks.

You can book by emailing [email protected]

We recommend video ink appointments as the wait times are significantly less.

Booking information

• All requests must be submitted from an official email address.
• Please provide: 3 preferred dates and times, in order of preference details of the attendees, including emails and phone numbers details of the prisoner
• ID must be presented on the day and will be checked before the visit starts.

• 3 preferred dates and times, in order of preference
• details of the attendees, including emails and phone numbers
• details of the prisoner

We will reply within 2 working days.

Official video visits appointment times (45-minute slots)

Official face to face visits (45-minute slots)

HMP Berwyn allows paper within the establishment, but we can also provide any stationery you may need on your visit.

Laptops may be brought in if the wifi and camera are disabled.

Issues on the day

If you have any issues on the day of your appointment, you can contact [email protected] or call 01978 523 763 (9am to midday, and 2:15pm to 5pm).

Find Berwyn on a map

HMP Berwyn is located on Wrexham Industrial Estate and google maps is the easiest way to find the prison using the postcode LL13 9QE.

Berwyn is not the easiest prison to get to by public transport, however there are two train stations (Wrexham General and Wrexham Central) both stations are about 4 miles away and Taxi’s are available at the stations, or book in advance on:

Apollo taxis 01978 262 626

Wrexham Prestige taxis 01978 357 777

Station Cars (which is located outside Wrexham General railway station) 01978 363661.

Visitors are also able to order a taxi from the prison for their return journey.

There are several local buses from Wrexham town centre which pass the prison.

There is also parking at the prison, including spaces for Blue Badge holders.

If you have a disability, there is disabled parking at the front of the establishment, and we have disabled toilets available in the Visitor Centre and the Visits Hall. The Visits Hall is located on the top floor, however there is a lift available for those people who struggle with stairs.

Wheelchairs, their users, adults accompanying them, and assistance dogs may need to be searched. Staff who conduct the searches will do so with sensitivity.

Visitors who need physical assistance during their visit must be accompanied by another adult. The establishment’s staff cannot offer personal assistance.

If you have difficulty visiting the establishment because of a disability you can discuss this in confidence with the Visitors Centre staff on 01978 523 000.

There is parking at the prison, including spaces for Blue Badge holders.

All visitors, aged 16 or older must prove their identity before entering the prison. Read the list of acceptable forms of ID for all visitors.

Expired identification will not be accepted.

Every visitor will undergo a pat-down search and may also be checked by security dogs.

Dress code for visitors

Visitors must dress appropriately. You may be refused entry if your clothing does not meet the required standards.

Permitted

• Skirts and dresses no shorter than just above the knee.
• Minimal jewellery.
• Clothing worn as intended.
• Only one pair of trousers at a time.
• Hats, scarves, and gloves removed (except for religious headwear).
• Boots below the knee - must be removed for scanning.
• Sandals.
• Light jackets (cardigans, blazers) - but must be removed for scanning.
• Underwear must be worn.
• Crocs allowed if back strap is secured over the heel.
• Hair accessories may need to be removed, if flagged by metal detectors.

Not permitted

• See-through or revealing clothing, cropped tops exposing the stomach.
• Low-cut tops.
• Uniforms (except police officers on legal visits).
• Chains resembling key chains.
• Headwear (except religious).
• Sunglasses.
• Ripped or damaged clothing.
• Hooded tops.
• Steel-toe boots, football boots, or similar footwear.
• Flip-flops, slippers, sliders, or Heelys.
• Clothing with racist, insulting, or derogatory slogans.
• Outdoor coats, including leather or denim jackets.
• Clothing linked to gangs or gang affiliation.
• Combat/work trousers.

Additional information

• Baby formula must be in powder form or a factory-sealed bottle (boiling water is provided).
• If you are unsure about the dress code, ask at the Visitors’ Centre.
• Most personal items, including pushchairs and car seats, must be left in lockers or with security.
• An officer will explain the rules at the start of your visit. Breaking these rules may result in your visit being cancelled and a possible ban.

The visitors centre which is run by family services at Berwyn is provided by Barnardos charity.

Refreshments are available during your visit. You must bring either coins or a card to pay for your refreshments, notes are not allowed.

The children’s play areas are open.

Email: [email protected]

Telephone: 01978 523004

Find out about call charges

HMP Berwyn alongside Barnardo’s run several families visits a year. We have 9 themed visits planned to run throughout the year, with 3 visits during the summer with a sporting theme, as well as the usual Christmas visits.

Prisoners have phones in their cells and are able to make calls at any time.

Phones do not accept incoming calls so they will always have to call you. They have to buy phone credits to do this.

They can phone anyone named on their list of friends and family. This list is checked by security when they first arrive so it may take a few days before they are able to call.

You can also exchange voicemails using the Prison Voicemail service.

Officers may listen to phone calls as a way of preventing crime and helping keep people safe.

You can send emails to someone in Berwyn using the Email a Prisoner service.

You are able to attach photos for an additional charge and receive replies.

Emails are monitored.

How to book a secure video call

Secure video calls at this prison can be requested by prisoners only.

You will receive a notification if a prisoner has requested a video call with you.

Read more about how it works

You can write at any time.

Include the person’s name and prisoner number on the envelope.

If you do not know their prisoner number, contact Berwyn.

All post, apart from legal letters, will be opened and checked by officers.

National Prison Radio broadcasts into prison cells across England and Wales 24 hours a day, 7 days a week.

Family and friends can stay connected with their loved ones in prison by sending song requests, written messages and voice recordings. They are then read and played out on weekly episodes.

You can send in a message, and hear the show, at nationalprisonradio.com