Category A Men's prison HMPPS

HMP Belmarsh

London, Long Term & High Security

HMP Belmarsh is a Category A men's prison in London. If someone you care about is here, this page brings together what matters most — visiting, keeping in touch and finding support — in plain, practical English.

This is a plain-English summary based on official GOV.UK guidance. Visiting times and rules can change — always check the official page before you travel.
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Start here

Most people come here for one of three reasons. Pick the one that fits.

Visiting

Visiting takes a little planning. You'll usually need to book ahead, be on the person's visitor list and bring the right ID. The visiting times, how to book and what to expect are below — along with help if it's your first visit or money is tight.

Social visiting times

Some days list more than one session because different visit types run. You’ll choose the specific session when you book — confirm which applies to you.
Day Available sessions
Monday No visits
Tuesday
9:15am–11:15am 2:15pm–4:15pm
Wednesday
9:15am–11:15am 2:15pm–4:15pm
Thursday
9:15am–11:15am 2:15pm–4:15pm
Friday
9:15am–11:15am
Saturday
9:15am–11:15am 2:15pm–4:15pm
Sunday
2:15pm–4:15pm

Always confirm visiting times when you book — they can change at short notice.

Official video visit times

Monday to Thursday 9:30am–11:30am · 2:30pm–4:30pm
Friday 9:30am–10:30am · 2pm–4pm

Official face to face visits

Tuesday to Thursday 9:15am–11:15am · 2:15pm–4:15pm
Friday 9am–10:30am

Before you go — checklist

  • Be on the person's approved visitor list
  • Book in advance and bring valid photo ID
  • At least one visitor must be 18 or over
Book a visit on GOV.UK

Visitor centre & family support

Run on site by Prison Advice & Care Trust (Pact) — a warm welcome, plus practical and emotional support for families and friends.

If you’re on a low income you may be able to claim back the cost of visiting a partner or close relative in prison.

Travel

Cheapest public transport fare, or 20p per mile by car (30p in Scotland). Car hire up to £40 a day.

Meals

£3.50 to £5.10 towards food for journeys lasting more than 5 hours.

Overnight stay

£28–£34 per adult and £14–£17 per child where an overnight stay is approved in advance.

Who can get it

You must be the prisoner’s spouse, civil partner or partner, a close relative (child, parent, grandparent or sibling, including step and adoptive), their named next of kin, or their sole visitor.

You also need to get one of:

  • Universal Credit — if your household gets no more than £1,250 a month (excluding housing costs)
  • Pension Credit
  • Income Support
  • Income-based Jobseeker’s Allowance
  • Income-related Employment and Support Allowance
  • A valid NHS HC2 certificate (or partial help with an HC3 certificate)

How to claim

  • Apply online, or by post, phone or email.
  • You can claim for visits made in the last 28 days or planned for the next 28 days.
  • You’ll need the prisoner number, your National Insurance number, your receipts/tickets and a visiting order stamped by the prison.

You can usually get help with one visit every 2 weeks.

Apply online: GOV.UK: Help with prison visits Helpline: 0300 063 2100 Email: [email protected] Post: Assisted Prison Visits Unit, PO Box 17594, Birmingham, B2 2QP

Helpline open Monday to Friday, 9am to 5pm.

More support for families

Rates and rules can change — always check the latest details on GOV.UK before you travel.

More about visiting

To visit someone in Belmarsh you must

  • be on that person’s visitor list
  • book your visit in advance
  • have the required ID with you when you go

A visit can be booked up to 2 weeks in advance.

Contact Belmarsh if you have any questions about visiting.

To arrange a visit you can

  • book your visit online
  • email, [email protected]
  • telephone, 0208 331 4760
  • book in person after a visit, in the enrolment centre

The booking lines are open Monday to Friday, 9:30am to 3pm Find out about call charges

You can arrive up to 1 hour before the time of your visit to go through security and check in.

Parking is limited so please arrive with plenty of time to park or use local transport.

All visits must be booked in advance. Only those visitors whose details have been listed on the Prisoner’s Authorisation Contact List (as provided by the prisoner) and those who are named on the booking will be allowed entry into the prison.

Prison staff cannot add visitor(s) to a Prisoner’s Authorisation Contact List without the consent / authorisation of a Prisoner.

To arrange an official video visit you can email [email protected].

All category A prisoner bookings will require photo ID of all attendees when booking and attending the visit. Booking must be through a CJSM email account.

To book official face to face visits, email [email protected].

Any authorised electronic equipment such as laptops, must have a visible factory printed serial number for entry. Please query any issues with the booking team.

Find Belmarsh on a map

The closest railway stations are Woolwich Arsenal and Plumstead. From Plumstead, you can walk to Belmarsh, or from Woolwich Arsenal you can take a bus.

To plan your journey by public transport

  • use Transport for London journey planner
  • use National Rail Enquiries
  • use Traveline for local bus times

There is a visitors car park with spaces for Blue Badge holders.

All visitors, aged 16 or older must prove their identity before entering the prison. Read the list of acceptable forms of ID when visiting a prison.

Visitors coming for the first time must bring a proof of address.

Photographic ID is required for every visit.

All visitors will need to be given a pat-down search, including children. On your first visit, you will have your photo taken. You may have your fingerprints taken and an eye scan. You may also be sniffed by security dogs.

Belmarsh has a strict dress code policy, which means visitors should wear smart, family-friendly clothes (no ripped clothing, no vests, no low-cut tops, no shorts, no short dresses, no sports team clothing, no watches, no hoodies, no stiletto style shoes, only minimal jewellery, no offensive slogans and no headwear, other than that worn for religious reasons).

Refreshments are available during your visit.

There are strict controls on what you can take into Belmarsh. You will have to leave most of the things you have with you in a locker (you will need a £1 coin) or with security. This includes pushchairs and car seats.

You will be told the rules by an officer at the start of your visit. If you break the rules, your visit could be cancelled and you could be banned from visiting again.

There is a family-friendly visitors centre run by the Prison Advice and Care Trust (PACT).

Visitors should arrive to the visitors centre to book in for a visit. There is a tea bar in the visitor’s centre outside the prison and a full tea bar inside the main visits hall. Only cash will be accepted as payment within the main visits hall.

Currently we can only accept cash payment within the main visits hall for items purchased from the tea bar.

There is also a small play area in the visits centre and a larger staffed creche area in side the main visits hall.

Prisoners’ property can be handed in on a visit by application.

PACT telephone: 0208 317 4682 (Visitors centre - open when visits are running) Email: [email protected]

Belmarsh is running 1 family day session per month.

Keep in touch

There are several ways to stay close between visits — phone calls, secure video calls, emails and letters. How each one works at this prison is explained below.

Secure video calls

Many prisons offer secure video calls so you can see each other between visits.

How video calls work on GOV.UK

Email

Many prisons use the Email a Prisoner service — you pay a small fee per message and can sometimes pay for a reply.

Phone calls

The person inside can only call numbers on their approved list, and most calls are monitored. With Prison Voicemail you can leave a message for them to call you back.

Letters

You can write as often as you like — put the prisoner’s number on the envelope. Most post is checked by staff.

All the ways to stay in touch on GOV.UK

More about keeping in touch

There are several ways you can keep in touch with someone during their time at Belmarsh.

To have a secure video call with someone in this prison you need to

  • Download the Prison Video app
  • Create an account
  • Register all visitors
  • Add the prisoner to your contact list.

How to book a secure video call

You can request a secure video call with someone in this prison via the Prison Video app.

You will receive a notification when your request has been accepted.

Read more about how the Prison Video app works

Prisoners have phones in their cells but will always have to call you. They have to buy phone credits to do this. The phones are inactive after 10pm, but available at many times during the day.

They can phone anyone named on their list of friends and family. This list is checked by security when they first arrive so it may take a few days before they are able to call. This can take longer depending on individual cases.

You can also exchange voicemails using the Prison Voicemail service.

Officers may listen to phone calls as a way of preventing crime and helping keep people safe.

You can send emails to someone in Belmarsh using the Email a Prisoner service.

You can write at any time.

Include the person’s name and prisoner number (or date of birth) on the envelope. You must also write your own name and address on the back of the envelope.

All post, apart from legal letters, will be opened and checked by officers.

National Prison Radio broadcasts into prison cells across England and Wales 24 hours a day, 7 days a week.

Family and friends can stay connected with their loved ones in prison by sending song requests, written messages and voice recordings. They are then read and played out on weekly episodes.

You can send in a message, and hear the show, at nationalprisonradio.com

Money & gifts

You can send money to someone here, and there are rules about gifts and parcels. Below is how to send money safely and what you're allowed to send.

How to send money

  1. 1 Use the free GOV.UK "Send money to a prisoner" service with a debit card (Visa, Mastercard or Maestro) — credit cards and prepaid cards are not accepted.
  2. 2 You’ll need the prisoner’s number and their date of birth.
  3. 3 Money usually arrives in less than 3 working days, but it can take up to 5.
Send money on GOV.UK

If you can’t use the online service

No debit card? You can set up a basic bank account to get one.

Can’t use a computer or the internet? You can apply for an exemption to send money by post — this is only granted in exceptional circumstances.

Rules can change — check GOV.UK for the latest details before you send money.

Life inside

Knowing what daily life is like can be a real comfort. Here's what to expect — arriving and the first night, where people live, and the education, work and support on offer.

Education & work

Learning, training and work that help someone build skills and a future for release.

Daily routine

Arriving and the first night, where people live and how the day is structured.

More about life inside on GOV.UK

Support for families

Having a loved one in prison is hard. You don't have to manage it alone — these services are free and confidential.

Prison Advice & Care Trust (Pact)

Worker: Kevin Jones

[email protected]

Helpline: 0808 808 2003

Visit website

Prisoners' Families Helpline

Confidential advice and a listening ear, whatever stage you're at.

0808 808 2003 Free to call

Who do I contact?

There are different numbers and inboxes depending on what you need — we've grouped them by what you're trying to do.

Everyday enquiries

Call the prison Phone

0208 331 4760

The main switchboard for questions about visiting or the person inside.

Prison email Email

[email protected]

Visitor centre (Pact) Email

[email protected]
Worried about someone

Safety or wellbeing concern Phone

0208 331 4844

For serious but non-life-threatening concerns about a prisoner's safety. You can also complete a Safer Custody contact form.

Health concerns Phone

0117 240 1193

If you have a health concern about someone in HMP Belmarsh, call the Prisoner Health Information and Liaison Line (PHILL). Call to speak to the health team confidentially. (Mon to Fri, 8am to 8pm. Sat, 8am to 4pm.)

Samaritans Phone

116 123

Someone to talk to any time, day or night, if things are getting too much for you.

Open 24 hours, every day
Stop contact or report a concern

Report a staff concern Phone

0800 917 6877 (24 hours answering machine)

Anonymous, independent line if you're worried a prisoner is being mistreated by staff.

Stop unwanted contact Phone

0300 060 6699

If a prisoner is contacting you and you want it to stop, use the Unwanted Prisoner Contact Service.

Official, legal & media

Video calls Email

[email protected]

Official & legal visits Email

[email protected]

For professional, official or legal visits.

Common questions

Most visits are booked free online through the GOV.UK 'Visit someone in prison' service. The person inside must add you to their visitor list first, which can take up to 2 weeks. You will need their prisoner number and date of birth, and the date of birth of everyone visiting. Some prisons take bookings by phone instead.

Everyone aged 16 or over needs valid photo ID, such as a passport or driving licence. You will go through a security check, so leave phones, smart watches and bags in a locker (bring a £1 coin). You can usually take in a small amount of cash for refreshments, essential medication and basic baby items.

If you are on a low income you may be able to claim back travel costs through the Assisted Prison Visits Scheme, which can also help with meals and an overnight stay for longer journeys. You usually need to be a partner or close relative and getting certain benefits.

Send money online for free using the GOV.UK 'Send money to a prisoner' service and a debit card. You will need the prisoner's number and date of birth, and it usually arrives within 3 working days.

You can keep in touch by phone, secure video call, email and letters. Video calls are set up through the Prison Video or Purple Visits app, and many prisons use the Email a Prisoner service for messages.

A family-support charity runs visitor support at HMP Belmarsh, offering a warm welcome, practical advice and someone to talk to. You can also call the Prisoners' Families Helpline free on 0808 808 2003.